Returns & Refund Policy | Unique Shop Dubai
Last Updated: January 5, 2026
At Unique Shop Dubai, customer satisfaction is important to us. This Returns & Refund Policy explains the conditions under which returns, replacements, or refunds may be accepted for purchases made through https://uniqueshopdubai.com/.
By placing an order on our website, you agree to the terms outlined below.
General Policy Overview
Due to the nature of vape products and health & hygiene regulations, most vape items are non-returnable and non-refundable once opened or used.
We encourage customers to carefully review product details before placing an order.
Eligible Returns & Replacements
We may accept a return or replacement only in the following cases:
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You received a wrong product
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You received a damaged item during delivery
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You received a defective product (manufacturing defect only)
📌 Any issue must be reported within 24 hours of delivery with clear photo or video evidence.
Non-Returnable & Non-Refundable Items
For safety and compliance reasons, we do not accept returns or refunds for:
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Opened or used vape devices
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Disposable vapes once unsealed
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Pods, cartridges, or e-liquids once opened
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Products damaged due to misuse or improper handling
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Orders placed incorrectly by the customer
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Clearance or promotional sale items (unless defective)
Conditions for Return Approval
To be eligible for a return or replacement:
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The item must be unused, unopened, and in original packaging
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All original accessories and labels must be intact
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Proof of purchase (order number or invoice) must be provided
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Return request must be approved by our support team
Returns sent without prior approval will not be accepted.
Refund Policy
Approved Refunds
If a refund is approved:
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Refunds will be issued to the original payment method
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Processing time may take 7–14 business days, depending on the payment provider
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Shipping fees are non-refundable unless the error was on our side
Partial Refunds
In some cases, partial refunds may be issued if:
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Packaging is damaged
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Accessories are missing
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The item is returned in a non-original condition
Replacement Policy
If your claim is approved, we may offer:
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A replacement of the same product, or
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An alternative product of equal value, subject to availability
Replacement delivery timelines may vary based on stock and location.
Order Cancellations
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Orders can be cancelled only before dispatch
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Once an order has been shipped, cancellation is not possible
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To request cancellation, contact us immediately after placing the order
Delivery Issues
If your order is marked as delivered but not received:
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Please contact us within 24 hours
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We will investigate with our delivery partner
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Resolution depends on the courier confirmation and the investigation outcome
How to Request a Return or Refund
To initiate a request, contact our support team with:
- Order number
- Description of the issue
- Clear photo/video evidence
📧 Email: support@uniqueshopdubai.com
📧 WhatsApp: +971 55 838 7211
🌐 Website: https://uniqueshopdubai.com/
📍 Location: Dubai, United Arab Emirates
Policy Updates
Unique Shop Dubai reserves the right to update or modify this Returns & Refund Policy at any time without prior notice.
Any changes will be posted on this page, accompanied by an updated revision date.
Important Notice
Unique Shop Dubai sells vape-related products intended only for adult users (18+/21+).
All policies are designed to comply with local regulations, hygiene standards, and consumer protection laws.
