Last updated
1. Overview
This policy explains what happens to the money you have paid if you or we cancel an order, or you return a product.
2. If you cancel
Please tell us as soon as you decide to cancel. An order that has not yet shipped can normally be cancelled for a full refund.
3. Returns
If you are not happy with a product, contact us within the return period and we will arrange a return or exchange. Products should be returned in their original condition.
4. If we cancel or a product is unavailable
If we cancel an order, or a product cannot be delivered as agreed, you will be offered a suitable alternative or a full refund.
5. How refunds are made
Approved refunds are paid back through the original payment method where possible. The time it takes for the money to reach you depends on your bank or payment provider.
6. Failed or duplicate payments
If a payment fails, you will not be charged. If you are charged twice by mistake, tell us and we will refund the extra amount.
7. Contact us
To ask about a cancellation or refund, please contact us with your order reference using the details on the contact page.